Public Ticket #2301828
Epic pen will not load at all


  • MIchael started the conversation

    The program will not load at all  I have been using for a long time and I have a paid for version.  It just will not start up on my Windows 10 computer.  Therefore I cannot even check for an update.  I love using this for instruction videos that I do.  I miss it. Please let me know what I can do.  If I try to re-setup the software it will probably make me pay again..... I would assume.

    Thank you for any help

  •  1
    Brian replied

    Hi Michael,

    Sorry to hear you're having trouble. Can you try installing the latest version of Epic Pen from https://epic-pen.com/download and let me know if it still won't start? You will not have to re-pay to re-install the software.

    Best regards,

    Brian Hoary